Dear client, on the occasion of Covid-19 and following the declaration of the State of Alarm in Spain by Royal Decree 463/2020 of 14 March, we inform you that Trafilex offices will remain closed to the public to avoid any physical contact during the next 15 days. In any case, Trafilex is an experienced brand in the practice of protocols designed so that the client does not have to travel to the law firm, avoiding any extortion in the work and personal routine of the client, in order to offer all possible facilities during the course of the file. For this reason, we continue to work with total normality, both with the insurance companies and with you, being at your complete disposal by e-mail or telephone.
In particular, we would like to inform you that the rehabilitation treatments will inevitably be interrupted during these 15 days, as they are a potential source of contagion. However, the association of victims of traffic accidents, ADEVI, of which Trafilex is a member, is working to ensure that a series of exceptional measures are taken during the state of alarm in order to safeguard the treatment of victims so as not to harm their recovery and to justify the continuity of care to insurance companies.
The measures proposed to UNESPA (Unión Española de Entidades Aseguradoras y Reaseguradoras) and which are intended to be implemented are as follows:
- The first and subsequent consultations/emergencies can be carried out by telematic means.
- Rehabilitation is carried out at home, providing the injured person with the appropriate exercises to be carried out by him/herself or with the help of a third person who lives with him/her.
The clinics try to provide a physiotherapist or rehabilitator to lead the sessions telematically.
Both Trafilex and our network of clinics will contact you to tell you how to proceed with the treatments as soon as possible.
From Trafilex, in short, we want to convey to you the absolute peace of mind that the course of your case continues under the absolute control of our team, and that the State of Alarm we are going through is not an obstacle to its success, but rather a temporary situation in which alternative, equally effective measures are being adopted.